Reports To: Director of IT
Job Location: Remote
Employment Status:Full-Time/Exempt
Travel Requirements: 15-25%
Position Summary:
The Technical Support Specialist will be crucial in managing NMSDC’s Microsoft 365 and Azure environments, ensuring data security, and providing both internal and external user support. Candidates should align with NMSDC’s mission to support minority businesses and demonstrate creativity and motivation in enhancing the organization’s impact.
Essential Duties and Responsibilities:
- Microsoft 365 Management: Optimize and maintain Exchange, SharePoint, Teams, Security, Compliance, and Identity centers.
- Azure Cloud Management: Support and maintain virtual machines and Active Directory on Microsoft Azure.
- Remote User Support: Administer application access, multi-factor authentication, device management, and issue resolution via IT ticketing systems.
- Third-Party Cloud Services: Manage services such as Barracuda Email Protection, Adobe subscriptions, Google Workplace, and CrashPlan.
- Security Management: Use Microsoft 365 and Azure tools to defend against security risks, train users on best practices, and address any compromises.
- Onboarding/Offboarding: Handle device and license assignments, IT property management, and access control.
- CRM Administration: Maintain CRM applications like Zoho One and various custom applications created within the platform.
- Disaster Recovery: Develop, document, and administer a disaster recovery plan and cloud-to-cloud backups.
- Customer Support: Troubleshoot and manage access to customer-facing applications.
Qualifications
- Education: Bachelor’s degree in information systems, computer science, or related field.
- Experience: 1-2 years managing Microsoft 365 tenant, Azure experience, and remote user support.
- Skills: Ability to prioritize tasks, work under pressure, and manage multiple projects. Willingness to work occasional off-hours for maintenance.
Competencies:
- Customer-Centric: Focused on providing excellent support and ensuring a positive experience.
- Critical & Creative Thinking: Skilled in problem-solving and analysis.
- Patient & Magnetic Listener: Effective communicator and empathetic listener.
- Emotional Intelligence: Navigates complex interactions with sensitivity and tact.
- Emotional Resilience: Adaptable to stress and crisis situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
To apply, please email your resume to: jobs@nmsdc.org